💌 Returns & Refund Policy (Poppy Oak Boutique)

At Poppy Oak Boutique, we carefully curate each collection in limited quantities to provide you with unique, boutique-style fashion you’ll love.

Because many of our items are sourced in small batches, we do not offer traditional returns or exchanges for sizing issues, change of mind, or buyer’s remorse.

We strongly encourage customers to review all product descriptions and size guides before placing an order.

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🚨 Damaged, Defective, or Incorrect Items

We stand behind the quality of our products and will always make things right.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:

• Your order number
• A description of the issue
• Clear photos of the item

Once reviewed, we will offer one of the following resolutions:

• Replacement (if available)
• Store credit
• Refund (when applicable)

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⚠️ Order Changes & Cancellations

Once an order has been submitted and processed with our supplier, we cannot guarantee cancellations or modifications due to the fast-moving nature of our fulfillment process.

If you need to request a change, please contact us immediately after placing your order, and we will do our best to assist you.

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📦 Shipping Responsibility

We are not responsible for delays caused by carriers once your order has shipped, but we will always support you in tracking your package and resolving delivery issues.

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💖 Our Promise

We want every customer to love their purchase. If something isn’t right, please reach out — we’re always here to help and ensure a smooth shopping experience.